1. Eligibility Criteria for Returns
To ensure hygiene, product safety, and prompt handling for all customers, returned items must satisfy the following baseline standards before approval:
- Unworn Condition: Footwear should only be tried on indoors on clean surfaces such as carpets or rugs. Slippers showing visible sole wear, outdoor dirt, or creasing cannot be accepted.
- Original Packaging: Products must be returned in their original branded shoe box or protective pouch along with all intact product labels and barcode stickers.
- Time Frame: Return or exchange requests must be submitted within thirty (30) calendar days from the tracked delivery date recorded by the carrier.
- Proof of Purchase: Your order confirmation email, order number, or packing slip must be provided during initiation.
2. Step-by-Step Return & Exchange Process
Returning an item with Select Slippers is organized to be quick, paperless, and straightforward:
Submit Your Request
Contact our support desk via our Contacts page with your order number and the reason for return.
Pack Your Package
Place the unworn slippers in their original box and pack securely in a shipping mailer or outer cardboard box.
Drop Off & Track
Attach the provided prepaid return label and drop the parcel at any designated local postal drop-off station.
3. Sizing Exchanges & Color Replacements
Finding the ideal fit is essential for indoor comfort. If you need a different size or alternative colorway:
- Exchanges for alternative sizes of the same model are processed without additional handling fees.
- Once your initial return is scanned in transit by the carrier, our distribution centre releases the requested replacement item to speed up your waiting period.
- If the desired size or model is currently out of stock, our customer service representative will assist you in selecting an equivalent pair or issuing an immediate refund.
4. Refund Processing & Payment Methods
We aim to complete refunds as rapidly as possible after verifying the returned items:
- Inspection: Upon arrival at our Canadian fulfillment facility, each parcel undergoes a brief condition verification within 1 to 2 business days.
- Refund Issuance: Approved refunds are credited directly back to the original method of payment (Visa, MasterCard, American Express, or PayPal).
- Posting Times: Depending on your financial institution, funds generally appear on your banking statement within 3 to 7 business days following release.
- Shipping Fees: Original expedited shipping charges (if selected during checkout) are non-refundable unless the return was caused by a fulfillment error.
5. Non-Returnable & Final Sale Items
Certain special items cannot be returned due to hygiene regulations or promotional clearance conditions:
- Footwear marked explicitly as "Final Sale" or "Clearance Liquidation" on the product listing.
- Opened shoe care supplies, water-repellent sprays, and individual hygiene insoles once protective seals are unsealed.
- Gift cards and digital store vouchers.
6. Damaged, Faulty, or Incorrect Shipments
Every pair of slippers leaving our warehouse is subjected to careful quality control. In the unlikely event that you receive a defective item or an incorrect model:
Please notify our support team within 7 days of package arrival. Provide clear photographs highlighting the flaw or discrepancy along with your packing slip. We will immediately arrange a complimentary replacement shipment or a prompt full reimbursement without return shipping fees. For delivery timelines, please refer to our Delivery Information page.
7. Questions & Support Contact
Our dedicated customer service team is ready to assist you Monday through Saturday with any return questions, size matching recommendations, or order inquiries.